Cancellations & Replacements

If goods are faulty, broken or different from those ordered, please contact us within 7 days of receiving your order. We will replace the goods free of charge including postage or alternatively give you a full refund if you so wish. Please Note: It is very important that you return broken goods in order to receive a replacement or refund.  Photographic images of damage may be acceptable in some circumstances.

You are welcome to cancel an order at any time.  Cancellations should made either by emailing paul@goodlifehomebrew.com or by writing to:-

The Goodlife Homebrew Centre

3 Barrow Close

Sweetbriar Road Industrial Estate

Norwich

Norfolk NR3 2AT.

Please make sure that you recieve confirmation of the cancellation. Telephone cancellations will not be accepted.  You are also welcome to call into the shop when we are open. Our public trading hours are:  09:30 to 17:30 Monday to Saturday. We are closed on Sundays and Bank Holidays.

Please report non-delivery of goods within 7 days of a shipping notice being issued. If you do not contact us within 30 days the order will be deemed legally complete and refunds / replacements will not be possible.

If the goods are ordered by mistake we will give a full refund provided the goods are sent back within 30 days of delivery to you.  The customer will carry the full postage charges - This may be more than you were originally charged as we subsidise postage within the UK by approximately £1.50.  We advise good packaging and the use of a "Signed For" service.  Postal damage during return will be the responsibility of the customer.

The Goodlife Homebrew centre strives to conform with the UKs Distance Selling Regulations.

Trade Sales:  Please note, B2B (trade) sales are not returnable unless damaged.  Trade purchasers should call us on 01603 418 408 to confirm the specification of the stock they will be delivered if the spec is critical.  Technical equipment can vary from batch to batch. Labels can be updated and modernised.