Returns & Refunds
If you have any problems please contact Dr Paul Dowrick by telephone on 01603 418 408, by e-mail at sales@goodlifehomebrew.com, or write to him at -
The Goodlife Homebrew Centre,
3 Barrow Close,
Sweetbriar Industrial Estate,
Norwich,
Norfolk,
NR3 2AT, UK.
You are also welcome to call in at the shop when we are open. Our trading hours are:
0930 to 1730 Tuesday to Saturday. We are closed on Sundays, Mondays, all Bank Holidays.
Please report non-delivery preferably within 7, but no later than 30, days of placing your order.
If goods are faulty, damaged or different from those ordered, please contact us within 7 days of receiving your order. We will replace the goods free of charge including postage or give you a full refund if preferred, within 14 days. It is important that you return the goods for you to receive a replacement or a refund.
If the goods are ordered in error we will refund the goods in full, if sent back within 30 days of your receiving your order, but will charge postage costs.
If you do not contact us within the number of days as above, will we deem that the order has progressed to completion.
The address for returns is -
The Goodlife Homebrew Centre,
3 Barrow Close,
Sweetbriar Industrial Estate,
Norwich,
Norfolk,
NR3 2AT, UK
Privacy Policy
We value our relationship with our customers and are committed to protecting their privacy.
Our policy is to keep all the details we collect completely confidential. The personal information that we collect will be Your name Address Phone number E-mail address Credit / Debit Card Details Along with any additional delivery information you provide when placing an order. This information will be used for processing orders and for our own marketing purposes. We will only use this information lawfully and in accordance with both the Data Protection Act 1998 and the goverments Web Trader Code of Practice. We will add your E-mail address to our mailing list unless you indicate otherwise. You may unsubscribe at any time by emailing us at sales@goodlifehomebrew.com
Under no circumstances will we pass your details to a third party. The personal data we hold should be accurate and up to date. If you wish to see to see the information we keep about you, please contact us and we will copy the data and send it you by first class post. There will be no charge for this. Any inaccuracies or alterations you advise us of will be changed without delay.
Please e-mail us if you wish to have your details removed this will then be done immediately.
Dr Paul Dowrick is responsible for all privacy matters. If any customer wishes to discuss our privacy policy, then please contact Paul Dowrick by telephone on 01603 418 408, by e-mail at sales@goodlifehomebrew.com, or write to him at -
The Goodlife Homebrew Centre,
3 Barrow Close,
Sweetbriar Industrial Estate,
Norwich,
Norfolk,
NR3 2AT,
UK.
Credit/Debit card chargebacks
When you contact your credit card company to report a transaction as unknown or not authorised - this is known as a "chargeback".
We supply the name "Fayre Maiden Foods Limited" to your credit card company. however, the name that will appear on your statement for any credit card transaction made with us may be altered by them to meet their own specifications. It is very important you do not contact your credit card company and report this transaction as unknown to you if the order has been delivered and signed for. If you feel there is a problem with your order you must contact us in writing (letter or email) to resolve the problem. Canceling the transaction with your credit card company will be considered theft or fraud and your details will be passed to the relevant authority for further investigation. This may result in us making a claim against you, could damage your credit rating and/or affect your ability to buy online in the future.
If a transaction is charged back to you and proof of delivery is available, we reserve the right to either:
A) Re-charge the credit card to used to make the payment for the full amount, plus an additional £30 to cover our administration costs.
or
B) Issue a claim via the appropriate legal service - This may affect your credit rating and leave CCJ's against you.
If you request a chargeback after a refund has been issued, you will be liable for a charge of £30 to cover our administration costs and any charges made to us. Credit card protection regulations ensure your account is automatically credited when a chargeback is issued. If a refund has already been made, a further chargeback will be considered theft or fraud and appropriate legal action may be taken against you.
Our trading hours are: 0930 to 1730 Monday to Saturday. We are closed on Sundays, and all Bank Holidays.
